Refund & Cancellation Policy

1 Scope of Policy

LivingLanka operates primarily as an online classifieds and marketplace platform connecting Buyers and Sellers.

Third-Party Transactions

LivingLanka is not a party to any transaction, sale, purchase, or service agreement between Users. We do not collect payments for goods, vehicles, properties, or services advertised by Users. LivingLanka does not issue refunds for payments made directly between Users.

Platform Services

This Policy applies solely to fees paid directly to LivingLanka for paid Platform features, including but not limited to Premium Listings, Featured Listings, Boosted Listings, Business Packages, and Subscription Services.

2 General Refund Principles

All payments made to LivingLanka for paid promotional features, packages, or subscriptions are generally final and non-refundable, except under the specific circumstances explicitly detailed in this Policy.

3 Eligible Circumstances for Refunds

LivingLanka may, at its sole discretion, grant a full or partial refund or offer platform credit under the following limited conditions:

• Technical Errors: You were charged multiple times for a single transaction due to a platform or payment gateway technical glitch.
• Service Non-Delivery: You paid for a Premium or Boosted Listing, but due to a technical failure attributable to LivingLanka, the promotion was not activated or displayed on the Platform.
• Platform-Initiated Removals (Without Policy Breach): LivingLanka removes or unpublishes a paid Listing due to internal system updates or operational reasons not related to a violation of our Terms & Conditions.

4 Non-Refundable Circumstances

Refunds will not be issued under any of the following circumstances:

• User Error: You entered incorrect details, selected the wrong category, or chose an unintended promotional package during checkout.
• Prohibited Content: Your Listing or account was suspended, rejected, or removed because it violated our Terms & Conditions, Prohibited Listings Policy, or Sri Lankan law.
• Early Sale or Completion: You sold your item, rented your property, filled your job opening, or chose to delete/deactivate your Listing before the paid promotional period expired.
• Change of Mind: You decide you no longer want the paid feature after the payment has been processed and activated.
• Third-Party Payment Gateway Fees: Transaction fees charged by financial institutions or third-party payment gateways may be non-refundable.

5 Subscriptions and Recurring Packages

If you subscribe to a recurring business or advertising package on LivingLanka:

• Cancellation: You may cancel your subscription at any time through your account settings or by contacting customer support.
• Effective Date: Cancellation will take effect at the end of the current billing cycle. You will retain access to your paid features until the billing period concludes.
• No Partial Refunds: We do not offer prorated refunds for mid-cycle cancellations or unused portions of a subscription term.

6 Refund Request Process

How to Apply

Send an email to support@livinglanka.com with the subject line "Refund Request - [Your Account Name/Order ID]".

Your Request Must Include

• Your registered account name and email address.
• The transaction date, reference number, and payment amount.
• The specific Listing URL or ID (if applicable).
• A clear explanation and any supporting evidence, such as screenshots or bank statements, explaining why you are requesting a refund.

7 Processing and Review

8 Changes to This Policy

LivingLanka reserves the right to amend or update this Refund & Cancellation Policy at any time. Any changes will be published on the Platform with an updated effective date. Continued use of our paid services after modifications are posted signifies your acceptance of the revised Policy.

9 Contact Us

For questions regarding payments, billing issues, or refund requests, please reach out to us: